Practice Awards
| We have always been committed to providing quality services
at Dr Kapoor's Practice. We are proud to have won many awards over the
years including Charter Mark Awards, Doctor of the Year Awards, Doctor
Awards and other awards. CHARTER MARK AWARDS 
Charter Mark is an award given by the Government to
organisations which provide an excellent service to the public. It
is a sign of excellence and means that the Practice has shown that it puts
patients first. The Charter Mark Award lasts for 3 years and we are
very proud to have been awarded Charter Marks in 1996, 1999 and 2002. We
were the first Practice in Durham to hold a Charter Mark and initially were
one of only 17 GP Practices throughout the country to receive the award.
In order to win a Charter Mark we had to show that we gave an outstanding service, we put you first and we are always looking for methods of improving services. In particular, we had to show that we have developed high standards of patient care, that we are courteous, helpful and responsive to your needs and wishes, that we have made clear improvements and that we are planning new improvements. Our standards of answering telephone calls within four rings, ensuring rapid availability of appointments, reducing waiting times and adapting baby clinics to your needs have helped to achieve the above as well as introducing many practice-based services, including counselling, physiotherapy, dietetics and chiropody. Our strong systematic drive to encourage suggestions for feedback played a very important part in achieving the Charter Mark. The Charter Mark Award is a major achievement for everyone at the Practice: doctors, staff and patients. Maintaining the Charter Mark standards is our prime objective and we will continually strive to develop and improve high quality health services. DOCTOR OF THE YEAR AWARD - CHILDREN’S SERVICES – Dr Asha L Kapoor 1999 – the Practice are very proud to have received this award which reflects our high standards in children’s services. Flexibility in offering a late afternoon/early evening baby clinic to accommodate working parents, providing training to parents in resuscitation skills and establishing a breast feeding support group all helped to gain this award. Other Awards: 
Doctor Awards –
Certificate of Merit:1997 1) Innovation 2) Deprived Area 1998 Child Health Services 1999 1) Prescribing 1999 2) Diabetes ASH/NEAT Award for Good Practice in Tobacco Control - 2000 |
